PLAYER SUPPORT

Luma Relay Support

Email support@outworldapps.com and include your phone model, operating-system version and Luma Relay version. Never include a store password, signing key or payment-card number.

How do I finish a puzzle? In the original sectors, tap tiles to rotate them clockwise. Every crystal and relay must connect to the tall hub, and all paths must meet another path. When every crystal is lit but the puzzle is incomplete, look for an open connection or disconnected relay.

What changes in each expedition? Hollow Moons introduces gaps that no path may point into and bolted relays that never turn. Twin Suns has two hubs: each crystal must connect to its own hub, and the networks must never touch. Crosswinds adds crossings whose two straight paths never join; all four sides must connect. Counterspin adds arrow-marked tiles that turn anticlockwise. Each new tile has an introduction, and the tile guide is available from the expedition and its puzzles.

Can I keep a tile from turning in the expedition update? Hold a tile to pin it once you think it is settled. Hold it again to unpin it. A hint releases the pin on the tile it highlights.

How are stars awarded? The tap goal is the fewest taps needed for the original starting layout, following each tile’s direction. Finish within it for three stars. More taps can earn two or one. Undo counts as a rotation; requesting a hint caps the result at two stars. The timer never ends a run.

How do hints work? Tap Hint to outline a tile that needs turning; tap Hint again to turn that tile. Each tap uses one hint. You get three free hints a day, refilled at midnight UTC when the daily puzzle changes. After that, each hint costs 25 stardust, which you earn by finishing puzzles or buy in stardust packs. The button asks for a second tap before spending stardust; with too little, a second tap opens the stardust packs. Prism Pass subscribers get ten free hints a day. You never need a hint to finish a puzzle.

When do new expeditions open? Expeditions arrive in the next app update. In that version, the Levels tab lists the original 36 sectors followed by Hollow Moons, Twin Suns, Crosswinds and Counterspin, 24 levels each. The first expedition opens after 24 of the 36 sectors; each later one after 16 levels of the previous expedition. Levels within an expedition open in order. No dates or network access are involved. Expeditions open for free as you play, ship inside the app and work offline. Locked expeditions on the Levels tab show what opens them. Tap one to see what it needs, for example "You need 24 levels in The Sectors to unlock"; the same dialog can also unlock that expedition on its own with a one-time purchase (Force unlock). There is no bundle that unlocks them all, and an unlock opens only that expedition.

How do I share a puzzle with a friend? After solving a puzzle, tap the share button on the result screen. Your friend copies your whole message, opens Luma Relay, taps Friend's puzzle, then Paste & play. Their puzzle starts with the original layout.

How do I remove ads, and where is my Prism palette? Open the Shop tab: everything you can buy is on that one page. Prism Forever (formerly Remove Ads + Prism) is a one-time purchase that permanently removes ads and unlocks the Prism palette. Existing Prism owners keep both benefits without buying again. Prism Pass is a monthly subscription with the same benefits plus ten free hints a day. To get a purchase back, choose Restore purchases at the end of the Shop or in Settings with the same App Store or Google Play account that bought it. Pending purchases unlock after store approval. A network failure does not erase a previously verified purchase. Apple and Google handle refunds through their stores.

How do I cancel Prism Pass? Prism Pass renews automatically each month until you cancel. In the Shop, subscribers can tap Manage subscription to open the store's subscription page; you can also cancel in your App Store account settings or in Google Play under Payments & subscriptions. Cancel at least 24 hours before the month ends to stop the next charge. The Pass stays on until the paid month ends; after that, its ads removal, Prism and extra hints end unless you also own Prism Forever. Without a connection, a verified Pass keeps working for up to seven days after the store last confirmed it.

What are stardust packs? Stardust packs of 300 and 1,000 add stardust to your balance, for hints after your free ones and for the Ember and Glacier palettes. Each purchase is added once. Stardust is part of your progress on this device: it is not restored by Restore purchases and does not move between devices.

When do ads appear? The entire first session is ad-free. Later, an interstitial can appear at a break after completing puzzles only when at least four puzzles have been completed and at least three minutes have passed between ads. Both limits apply. The result screen can also show an ad, marked "Ad", where the solved board would be. Ads never interrupt an unfinished puzzle, and you can continue if an ad cannot load. Prism Forever or an active Prism Pass removes all ads.

How do I change ad privacy choices? Open Settings and choose Ad privacy choices when that option is required for your region or privacy message. On iOS, you can also change tracking permission in iOS Settings → Privacy & Security → Tracking. Denied or restricted tracking keeps ad requests non-personalized. Android uses restricted, non-personalized ads. This still involves advertising data processing described in the privacy policy. You do not have to buy anything to manage your choices.

Can I move progress to another phone? There is no Luma Relay cloud account or cross-platform progress sync. Local progress depends on your device's backup behavior. Prism Forever, Prism Pass and expedition unlocks can be restored on the same store platform and account; stardust cannot. Purchases do not transfer between Apple and Google.

What happens while I am away? After you have solved a puzzle, the game can gather a small welcome-back stardust reward, capped at eight hours. The game calculates this when you return and does not keep a process running in the background.